About Us

Company Profile

Renew Psychology and Behaviour Support is a leading-edge, NDIS-registered psychology and behaviour support company. We provide support and treatment for individuals and support agencies seeking effective and efficient psychological and behavioural interventions.

We have a strong interest in disability and NDIS support, PTSD and trauma intervention, adjustment to injury counselling, positive behaviour support planning, and behavioural therapy. We offer treatment in a “grass roots, no nonsense” framework that is outcome-focused and offers real-world solutions that empower the individual to take control of their future and enjoy higher quality of life.

Our Head Office is located in the beautiful garden city of Toowoomba. From Toowoomba, we service a range of communities, including Dalby, Gatton, Ipswich, Warwick, and Kingthorpe.

We also have an office established in the historical and culturally rich city of Rockhampton, which also services the surrounding areas of Yeppoon, Gladstone, Black Water, Emu Park, Mackay, Emerald, and Biloela.

Our Background

Renew Psychology and Behaviour Support was established as an Australian workplace injury and rehabilitation company with a strong professional interest in effective and efficient return to work treatments and psychological care. We still offer these services, primarily under Employee Assistance Programs (EAP).

In 2017, Renew launched a new disability arm to the company. Renew is now a well-established and registered NDIS provider across a range of services. At Renew we are committed to providing the same quality service provision across the disability arm as we did within the rehabilitation space for 11 years. Our registered Positive Behaviour Support Practitioners and Psychologists offer NDIS-specialised supports to improve quality of life for individuals, their families, and their supports.

Our company is committed to delivering customised clinical expertise, enabling individuals and organisations to partner to achieve sustainable quality of life outcomes that are measurable and enduring. This is possible through the provision of quality and experienced service provision. Our outcomes speak for themselves.

Meet The Team

Jason Toombs

Director and Principal Psychologist (PTSD/trauma specialist)

Director and Principal Psychologist, Jason Toombs, is a well regarded Toowoomba local with over 25 years experience as a Psychologist.

Jason commenced his working life as a carpenter/joiner, which has proved invaluable in working with clients today. Jason has extensive experience across both public and private organisations.

In addition to being a registered Psychologist, he has specialist training in occupational and rehabilitation psychology and assessment and treatment of clinical disorders. He has a special interest in the treatment of PTSD and trauma and is often consulted by emergency services personnel, orthopedic surgeons, general practitioners and insurance personnel for his expertise in this area.

Jason has an extensive tool box that is geared towards overcoming barriers and maximising potential.

Jason is well known as a fierce advocate for people’s rights and needs and someone who goes the extra mile to facilitate real outcomes.

Michelle Toombs

Director and Principal Behaviour Support Practitioner

Director and Behaviour Change Specialist, Michelle Toombs, joined the Renew team in 2017. Michelle has 25 years’ experience working with both adults and children with disabilities.

Michelle has managed community agencies including an open employment service for people with disabilities, and adult day service, and an in-home support service.

Michelle has also worked with students with disabilities in educational settings, assisting them to transition from school to post-school options, as well as, working with students and their families to be able to engage with school communities, curriculum opportunities and community supports. Facilitating access to and engagement with real life opportunities for people with disabilities has been Michelle’s life’s work and passion.

Amelia Radford

Operations Manager

Amelia joined the Renew team in March 2021 and brings 15 years’ experience of corporate and business administration and management, including communications, workforce development, performance reporting, and stakeholder engagement. Amelia has worked across private, non-profit and government sectors, mostly in Queensland. Amelia and her husband both grew up in rural NSW, and both maintain a passion for providing high-level services to regional communities. She chose to join the Renew team after her daughter received an autism diagnosis, and she became much more aware of the vital support companies like Renew provide to so many families. Amelia considers that lending her skills and experience to the amazing team of practitioners at Renew makes her work worthwhile.

Amelia has two children, aged 9 and 5, and is a strong advocate of early intervention and empowering people who see and interpret the world a little differently to engage with that world in a positive way (and sometimes that means the world needs to do some changing!). 

Wendee Steinke

Provisional Psychologist (Toowoomba)

Wendee currently lives in the Lockyer Valley with her two children, three dogs, and two cats. Prior to this, she lived in the mountains overlooking Wivenhoe Dam. This is where she completed a Bachelor of Psychological Science (Honours) at the University of Queensland, achieving First Class Honours. Additionally, she has recently completed the Positive Practices in Behavioural Support with the Institute of Applied Behaviour Analysis.

Wendee has a special interest in Trauma/PTSD, Depression, Anxiety, and Autism. She is passionate about supporting people throughout their journey to achieve their goals and grow as an individual.

Wendee looks forward to making a difference in a world that embraces diversity and values inclusiveness and belonging.

Diversity means having a seat at the table of equality, inclusion is having a voice, and belonging is having that voice be heard and valued.”

Sara Utz

Provisional Psychologist (Toowoomba)

Sara lives in the Brisbane Valley and enjoys being a ‘bird mum’ to two conures, two cockatiels, and four bantams.

In 2021, Sara completed a Bachelor of Science (Honours) majoring in Psychology and joins the Renew team as a provisional psychologist. She has a developing interest in psychological and cognitive assessment, as well as in the treatment of anxiety-related disorders, and understands the importance of trauma-informed care. In addition to undertaking training with the Institute of Applied Behaviour Analysis as part of her role at Renew, Sara is studying a Graduate Certificate in Science majoring in Neuroscience to further her understanding of the neurobiological and physiological aspects of mental health and illness.

Through lived experience and transformation, Sara is a vocal advocate about the potential for healing, personal growth, and resilience-building through psychotherapy.

In her free time Sara is an avid reader, helps out on her family’s beef cattle farm, and can’t resist the occasional spot of antiquing.

Anaïs Hockin

Provisional Psychologist & BEHAVIOUR SUPPORT PRACTITIONER (Toowoomba)

Former community mental health practitioner and support worker, Anaïs, has spent much of her life living on the outskirts of Toowoomba when she and her family relocated here after travelling around Australia in a motorhome.

Anaïs’ previous years of experience in community mental health and disability have not only given her hands-on practical skills in supporting clients with complex needs and challenging behaviours, but also a deeper understanding of the experiences and diversity that exist.

Anaïs completed her Honours in Psychology at the University of Southern Queensland where she focused her thesis research on suicide in Australian Indigenous Youth. This research further ignited Anais’ desire to provide support to minority groups of our community.

Leanne Jago

Behaviour Support Team Leader (best practice services, quality assurance and improvement) (Toowoomba)

Leanne was born and bred on the Darling Downs and brings over 20 years’ experience in various customer service roles within the Toowoomba region to Renew Psychology and Rehabilitation.

While she was studying her Diploma in Community and Development, she discovered her true passion for psychology and counselling and has recently completed her dual degree in Psychology and Counselling from USQ. She has also completed the Positive Practices in Behavioural Support program through the Institute for Applied Behaviour Analysis and is a registered NDIS Behaviour Support Practitioner.

Leanne has a passion for mixed media art and is working towards her goal of incorporating art therapy into future practice.

Marcus Howell

Behaviour Support Practitioner (Rockhampton)

‘Marcus has recently relocated from Brisbane after he and his wife fell in love with the sunny beach life of Yeppoon. Whilst in Brisbane, Marcus completed a Bachelor of Educational Studies and a Master’s of Social Work. Throughout his studies, he has gained previous experience in early intervention for children diagnosed with ASD, primary education, Child Safety / Out of Home Care and Employment Services Assessments. Marcus has a strong values-based framework driven through genuineness, connection, and empowerment for all.

Through being a father of a teenage son, Marcus has learnt the importance of transparency and patience but also enjoys all forms of interaction with young people, including their hobbies / interests. Outside of work, Marcus enjoys exploring new places, going on new adventures and four-wheel driving (especially if the dogs can come along).’

Cristel Taylor

Behaviour Support Team Leader (child safety, complex cases and risk assessment) (Rockhampton)

Cristel relocated from Far North Queensland to Toowoomba in 2015. Prior to this she lived in Cairns where she completed a Bachelor of Arts (Psychology) and completed extensive additional training with a particular focus on supporting young people with trauma.

Cristel is currently studying a Diploma of Counselling with majors in ‘Expressive Therapies’ and ‘Child Development and Effective Parenting’. She has also completed the Positive Practices in Behavioural Support with the Institute of Applied Behaviour Analysis and she also has a Certificate in Sandplay Therapy & Symbol Work and Certificate 3 in Education Support.

Cristel has worked in a variety of roles over the last 10 years in which she advocated for and supported people to achieve their goals and she is passionate about making a difference and helping people.

Ashley Hayes

Behaviour Support Practitioner (Toowoomba)

"Ashley is currently on maternity leave".

Ashley was raised on the sunny Gold Coast and has recently relocated to Toowoomba to further develop her knowledge and skills in the behaviour management field.

She has completed her Bachelor in Psychological Science with an intense focus in Autism Spectrum Disorder and other developmental conditions. Ashley has previously worked in early education and both the mental health and disability sectors. She has spent the last 3 years working in the field of ASD, in addition to being a member of the founding team of an Australian Autism camp, assisting children to develop positive behaviours and relationships. Ashley has a strong passion for client outcomes and building and maintaining positive relationships.

She loves the ocean and at any chance, you will find her out in the surf.

Jesse Kupper

Behaviour Support Practitioner (Toowoomba)

Jesse calls the Lockyer Valley Home and comes to Renew Psychology and Rehabilitation with unique insight from the education sector. After being a secondary classroom teacher for six years, he realized that his strong passion for the wellbeing, mental health and support of others would go far in assisting those within the disability sector. Inspired by a strong interest in behaviour, in 2020 Jesse completed a Masters in Guidance & Counselling with focuses on education, Cognitive Behaviour Therapy and disability support. Jesse has strong beliefs in improving client outcomes, community engagement and client opportunities.

He also has a strong passion for music and performs often around the Darling Downs, he also has aspirations of including elements of music therapy in his practice. 

Cameron Laurie

Behaviour Support Practitioner (Toowoomba)

Cameron has a trade background and worked for many years in the FIFO industry on oil and gas construction sites in Western Australia. Whilst working as a blaster/painter Cameron attended university part time where he acquired a bachelor’s degree in Psychology Sciences. Cameron is currently studying a master’s degree in Suicidology. Cameron is also currently completing the 'Positive Practices in Behaviour' program.

Cameron has worked extensively with childhood trauma as well as community based mental health roles and drug and alcohol counselling and is passionate about helping others improve their independence and quality of life.

Karen Smith

Senior Administrator/Receptionist

Karen joins our Renew Team with an abundance of administrative and customer service experience. She has a Diploma in Community Services and has worked within non-profits and with people with disabilities as a Senior Disability Support worker. 

She grew up on the Gold Coast and relocated to Toowoomba in 2016 and enjoys exploring the great outdoors! Karen is very responsive to our client’s needs and is always willing to assist with enquiries.

Samantha Taylor

Therapy Assistant/Project Officer & Receptionist/Administration Officer

Samantha joins the Renew Team from a background in disability support work, where she specialised in working with young people with ASD and ADHD. She has recently completed a Bachelor of Arts majoring in Critical and Creative Writing, which she puts to use in her role as a Therapy Assistant/Project Officer, creating resources at the direction of the clinic’s Psychologists and Behavioural Practitioners.

She’s also often on the front desk, helping out Karen in her second role as a Receptionist/Administration Officer. Sam is very passionate about helping people, and she is always ready to assist with enquiries.

268 Margaret Street Toowoomba
[email protected]
(07) 4659 9133